Efective Date: Aug 11, 2026
Kognitau ("Kognitau," "we," "us," or "our"), operated by [Legal Entity Name, e.g., PT Kognitau Teknologi Indonesia], provides AI-driven SaaS, data analytics, and IT consulting services to businesses, institutions, and government bodies in Indonesia. This Privacy Policy explains how we collect, use, store, and protect personal data of visitors to kognitau.id and users of our services, in accordance with Indonesia's Law No. 27 of 2022 on Personal Data Protection (UU PDP).
Identity and contact data: name, email, phone number, company name, job title, submitted via contact forms or during onboarding.
Technical data: IP address, browser type, device information, cookies, and usage analytics collected automatically when you visit our site.
Business and service data: datasets, documents, or system access provided when you engage our IT consulting, AI, or SaaS services.
Communication data: messages, support tickets, and correspondence with our team.
To deliver, maintain, and improve our SaaS platforms, AI models, and IT consulting services.
To respond to inquiries, quotes, and support requests.
To process transactions, billing, and contractual obligations.
To send service updates, security notices, or (with consent) marketing communications.
To comply with legal, tax, or regulatory obligations under Indonesian law.
We process personal data based on: your explicit consent, the necessity to perform a contract with you, compliance with legal obligations, and our legitimate business interests (e.g., service improvement, fraud prevention), consistent with UU PDP requirements.
We do not sell personal data. We may share data with:
Cloud infrastructure and hosting providers necessary to operate our SaaS.
Payment processors for billing purposes.
Government or regulatory bodies when legally required.
Sub-processors or partners under strict confidentiality agreements when needed to deliver contracted services.
We implement technical and organizational measures (encryption, access controls, secure servers) to protect data against unauthorized access, loss, or misuse. Client business/system data handled under IT consulting engagements is subject to additional confidentiality terms in your service contract.
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, meet contractual obligations, or satisfy legal/tax requirements, after which it is securely deleted or anonymized.
Under UU PDP, you have the right to: access your data, request correction or deletion, withdraw consent, object to certain processing, and request data portability. Requests can be sent to [privacy@kognitau.id or designated contact].
Our website may use cookies and similar technologies to improve user experience and analyze traffic. You can manage cookie preferences through your browser settings.
Our services are intended for businesses, institutions, and government entities, not for individuals under 18 years of age acting in a personal capacity.
We may update this Privacy Policy periodically. Material changes will be communicated via our website or direct notification to registered clients.
For privacy inquiries, contact: info@kognitau.id, Jl. Klamono Gatu No.76, Balikpapan, East Kalimantan, Indonesia.
